Refund policy

Getting a refund with us is a breeze. Simply reach out to our dedicated customer support team at msgrace.service@gmail.com, and we'll guide you through the process. Here's a breakdown of the refund options available to you, whether you're cancelling or returning an order:

1. Cancellation: Should you choose to cancel your order, you can do so before it's shipped out. If the order processing has already commenced, please note that a cancellation fee may apply.

Cancellation and Refund Breakdown: Please review the table below to understand the refunds applicable based on the timeframe of your cancellation, keeping in mind that the timeframes indicated refer to when you send us your cancellation request via email:

Please note:

• The timeframes specified above are based on when you send us your cancellation email, not when we receive it.
• Rush fee refunds will not be applicable if the cancellation is requested after 72 hours of purchase.

2. Return

We are committed to ensuring your complete satisfaction with your order. Should you find yourself unsatisfied with your purchase, our return and refund process is designed to make it easy and hassle-free for you. Here's how it works:

Requesting a Return: If, unfortunately, you're not pleased with your item(s), please email us at msgrace.service@gmail.com within 14 days of receiving your order to initiate a return and refund process.

Eligibility for Returns: You're welcome to return your order, whether it's in a standard size or a custom fit. The key requirement is that the item must be in its original condition – undamaged, unworn, unwashed, unaltered, and with the original tags attached.

Exceptions to the Return Policy: While we strive to accommodate your needs, there are a couple of exceptions:

• We do not accept returns for "buy-more-keep-one" shopping, as this practice is unsustainable for us. We appreciate your understanding in this matter.
• For hygiene reasons, personal care items such as lingerie and swimwear are considered final sale and are non-returnable.
• Final sale items are non-returnable as part of our commitment to reducing waste and promoting sustainability. We appreciate your understanding and encourage you to review product details carefully before purchasing.

Refund Amount: You can expect a full refund of the cost of the returned product (excluding the shipping fee).

Additional Points to Consider:

• Custom duties charged by your government will not be included in the refund.
• Any rush fees paid are non-refundable.

Return Process: Here's how you can initiate your return:

• Step 1: Contact us via email at msgrace.service@gmail.com with your Order ID within 14 days of receiving your package. Please provide specific reasons for your return and include relevant photos for verification purposes.
• Step 2: Upon receiving our return instructions, carefully package the dress as per our provided guidelines. Ensure that you mail it within 7 days of receiving these instructions.
• Step 3: Once the dress is delivered to the designated address, we will promptly process your refund.
• Step 4: Please note that the bank's processing time for refunds typically takes 8-10 days. The exact duration may vary based on your chosen payment method and your bank's policies.

Important Note: Please keep in mind that we are not responsible for any returned packages that are lost or damaged in transit. To ensure a smooth process, we recommend retaining the receipt and tracking information for your return shipment.

We are here to assist you throughout the return and refund process. Your satisfaction is paramount, and we appreciate your trust in us.