Cancellation Policy
Cancellation: Should you choose to cancel your order, you can do so before it's shipped out. If the order processing has already commenced, please note that a cancellation fee may apply.
Cancellation and Refund Breakdown: Please review the table below to understand the refunds applicable based on the timeframe of your cancellation, keeping in mind that the timeframes indicated refer to when you send us your cancellation request via email.
| Timeframe of Cancellation | Product Purchase Price Refund | Shipping Cost Refund | Rush Fee Refund |
|---|---|---|---|
| Cancelled within 12 hours after purchase | 100% | 100% | 100% |
| Cancelled within 24 hours after purchase | 90% | 100% | 100% |
| Cancelled from 24 to 72 hours after purchase | 80% | 100% | 100% |
| Cancelled after 72 hours after purchase | 70% | 100% | 0 |
Please note:
- The timeframes specified above are based on when you send us your cancellation email, not when we receive it.
- Rush fee refunds will not be applicable if the cancellation is requested after 72 hours of purchase.
We value your satisfaction and aim to make the refund process as transparent as possible. Should you have any queries or require assistance, our customer support team is here to help. Feel free to contact us at msgrace.service@gmail.com or engage in an online chat with us.